7 steps to Knowledge Management success
How do you turn knowledge into action to make it real?To answer this question, I engaged with our knowledge management expert, Paul Whiffen, and asked him, over the course of his twenty years experience, what are his key pieces of advice to bring knowledge management success.
"Firstly and most importantly, KM is all about culture change, which everyone knows is hard. For KM to be a success, you need to make it real and treat knowledge as an asset. However there are a few key lessons that stand out, from hard-won experience:-
7 steps to Knowledge Management Success
- It's not just about IT! It's easy to be seduced by the technology
- You need management support; they need to buy into the vision and also to be open to change
- Build good relationships with other professions, such as Quality, Human Resources, Risk Management, Communications, Innovation. You'll need everyone on board to make a change successful
- Learn from past culture change initiatives; what worked well, what didn't. This can help you avoid making the same mistakes
- Run a Pilot; test what works for your organisation, both tactically and strategically and tailor it to your own culture
- Communication; develop a comprehensive communications strategy and plan that includes training
- Maintain resilience and patience; KM takes courage!
When considering what good knowledge management looks like and the measurement of how successful a knowledge management implementation has been in any organisation I tend to look at the following key indicators:-
- has a KM approach been authentically adopted?;
- does the Business understand the value?;
- is it being applied as part of ongoing business as usual?
For more help and advice from our knowledge management expert, please have a read of our other articles.
Or view a podcast of our Knowledge Management Webinar
About the author, Paul Whiffen
I have been working in KM for 20 years, including Head of KM for three organisations in different sectors. I understand the theory and know how to make KM real and effective from experience gained in both leadership and supporting consultancy.
If you would like to learn more please visit my blog page.